Kiehl’s has POOR, POOR, POOR organisational setup. You cannot trust that an item on their website is in stock even when you place the order (ridiculous). I ordered the Kiehl’s creme de corps 500ml after a recommendation. At the time of ordering, I was given the option to select two sample sachets. The order was placed the payment taken and the confirmation received. Two days after placing the order, I received an email stating that part of my order was not available. I checked the Kiehl’s website for an alternative size, only to find the size I wanted was still available (ridiculous). A huge parcel then arrived from Kiehl’s, I initially thought it must be a mistake and when I opened the first packaging box there was another huge box inside. I opened it to find two small sachets (ridiculous). This is totally unethical and unacceptable. I called Kiehl’s customer services team to get an explanation and was told the inconsistences in the stock levels online was common and the huge box was sent because the packers in the warehouse were unaware of the stock levels until the parcel was due to be sent out (ridiculous). This is easy to fix; it’s 2025 after all. I was also advised to go head and leave a negative review. In short this is poor, poor, poor and such a waste of time of MY time. I will not order from them again.
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Kiehl's Since 1851. Dermatologist recommended skin care solutions, hair care, body care, beauty & cosmetics. Get facial moisturizer, lotion, cleanser, toners, treatments made with natural ingredients.
