kiehls.co.uk

2.7
2.7 Based on 141 reviews

Kiehl's Since 1851. Dermatologist recommended skin care solutions, hair care, body care, beauty & cosmetics. Get facial moisturizer, lotion, cleanser, toners, treatments made with natural ingredients....

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Lindsey Dowling
Terrible delivery service

Love the products, but the delivery service is terrible. Waiting 2 weeks now for delivery. There shouldn’t be any reason for this when most other companies can deliver within a couple of days. When I contacted them after 12 days they refused to look into it and said they would only escalate after 14 days. Contacted them today after 14 days to no reply. Over 2 weeks for delivery with no update is extremely poor service and has put me off buying the product again in the future. Edit: As of today, my order has been cancelled and refunded with no explanation - 15 days after it was placed. So I now have to find alternative solution as I will not use Kiehl’s products again after this experience.

1
Date of experience: Sep 18, 2025

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Business Details

  • Kiehl's Since 1851. Dermatologist recommended skin care solutions, hair care, body care, beauty & cosmetics. Get facial moisturizer, lotion, cleanser, toners, treatments made with natural ingredients.

  • language https://kiehls.co.uk

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