Recently made an order via the Kiels UK website; one item wasn't sent because it was out of stock - I received no communication on this, nor offered a similar product (the product I ordered as a ltd edition packaging version of their regular product).Sent an email to state the lack of communication on the product that was available to order, but out of stock. This was in addition to other products I ordered, but ultimately I would not have made the order had I known part would not be delivered.It took seven days to get a generic response (via L'Oreal UK customer support), which which basically stated, yes it was their fault, they are sorry and look to improve their systems - BUT - nothing to help, no offer of an alternative product etc. What is the point of 'Customer Care' if no solution can be offered for the customer? I total waste of time.For context, I've been using Kiehl's for 20+ years after first discovering them in NYC, before they were widely available in the UK. Experience and product has always been excellent, but based on this experience and feedback I won't be making an order from the site again - instead I will go to their stores where you are able to see what is in stock.
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Kiehl's Since 1851. Dermatologist recommended skin care solutions, hair care, body care, beauty & cosmetics. Get facial moisturizer, lotion, cleanser, toners, treatments made with natural ingredients.
