Love their products but my last experience left me really disappointed so not planning to purchase from this brand anymore. Everything is fine until you have to deal with their customer support. They delivered the wrong item and it took forever for someone to respond initially and then it was back and forth for weeks with something that looked like AI generated summary of my question and a robotic response that was totally missing the point. Eventually they refunded the money but didn’t restore the £10 voucher I used which was redeemed via their loyalty program. It takes months and a lot of money to get to the point of accumulating enough points for a £10 voucher so I feel ripped off.Edit: it takes 150 points = £150 to be able to redeem a £10 voucher so yes I don’t feel compensated with a 10% discount which can’t be combined with other promotions. The loyalty program is part of your core offering and you should be ashamed that you are treating it as a minor inconvenience!
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Kiehl's Since 1851. Dermatologist recommended skin care solutions, hair care, body care, beauty & cosmetics. Get facial moisturizer, lotion, cleanser, toners, treatments made with natural ingredients.
