I placed an order totaling £109.20, and the website indicated that orders over £80 qualify for a free gift, which I selected, along with two free samples. However, both the samples and gift were missing upon arrival. I contacted customer support and spoke with a representative who was defensive and condescending. He insisted that due to a £15 voucher I used, I was ineligible for the gift or samples. Yet, my total after applying the voucher was still £94.20, exceeding the £80 requirement. Most customers don’t read the Terms & Conditions carefully when purchasing beauty products. Why was I allowed to select the gift and samples without any warning that using a promotional voucher would disqualify me? The company needs to enhance their ordering process and customer service. The representative should receive training on proper customer interaction. This was the most frustrating experience I’ve had with customer support—his attitude was rude and aggressive. To make matters worse, I received an email today advertising a 30% discount along with the same free gift and samples promotion, further adding to my confusion.
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Kiehl's Since 1851. Dermatologist recommended skin care solutions, hair care, body care, beauty & cosmetics. Get facial moisturizer, lotion, cleanser, toners, treatments made with natural ingredients.
