I purchased $100 in credits and received an additional $20 promotional credit. After my project was canceled, I asked for a refund. I had only run a few tests that used about $4.Refund experience:Support declined the refund, pointing to the user agreement and the fact that any usage disqualifies refunds. Practically speaking, my $100 purchase was never meaningfully used, yet the policy left no flexibility.Product experience (VS Code extension):To at least use the remaining balance, I built a small web application that calls an external API and displays the results in a simple UI. Despite providing a structured spec (SSD/speckit), I repeatedly encountered:Frequent rate-limit and unknown error messages5–15 minute waits per taskHigh token consumption relative to progressThese interruptions made iterative development frustrating and expensive.What worked:The initial credit bonus was a nice idea in theory.What didn’t:Rigid refund policy with no accommodation for minimal use and canceled projectsUnreliable VS Code extension with frequent errorsSlow task turnaround and inefficient token usageVerdict:Given the combination of inflexible refund terms and unstable tooling, I cannot recommend Kilo Code. In my experience, established AI coding platforms offer more reliability and better value.
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