I received my order from Kimbers’ on Friday 8 March but was very disappointed in how it arrived. The delivery driver dumped my order in its Styrofoam box at the car gate of my housing complex – at least 50 metres from my front door. They did not call beforehand and as the gate has an unlocked pedestrian gate adjacent they obviously made to effort to enter and deliver to my door. Luckily one of my neighbours saw the box and brought it to my door. If they had not seen it would have doubtless been stolen by a passer-by. I live in central London. This was extremely disappointing and falls far below what an acceptable delivery service should be – especially as Kimbers’ charges a relatively high delivery fee. I have ordered from them over the past few years and the delivery service has never been brilliant but this is an all-time low. The meat in the order was excellent: the delivery service was unacceptable. I would like to know Kimbers’ will handle this situation.
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Visit Kimbers' Farm Shop for high quality produce and meat delivered to your door. Online butchers and farm owners, delivering next day across the UK.
