EDIT: **Since writing this I have been in contact with King and they have refunded my money. I'm still less than confident about making in-game purchases via the browser version of the Pet Rescue Saga but I've since made a successful purchase on a mobile device. They deserve some stars for customer service.**I was charged 4 times in the Pet Rescue Saga game for the piggy bank feature. Each attempt at the purchase gave me an error message so I contacted King Games customer service. When I logged into my email account I discovered I'd received receipts for these purchases. My accounts (I tried multiple debit/credit cards and PayPal) had been successfully charged but I didn't receive the gold bars from the piggy bank. Someone from King's customer service did email me but the instructions were for a mobile device, I was playing on my PC. I wrote back that I was on PC, not a mobile device so what could be done. No reply. I tried again to contact customer service to ask about the additional 3 charges, even if they did give me the gold bars (still haven't received those) I was still out an additional 9 bucks (roughly). I've also tried tweeting them and posting on the help forum and haven't received any replies. Juice ain't worth the squeeze and I'm not going to make any in-game purchases from King again.
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King is the game developer behind the world-famous Candy Crush franchise, as well as mobile game hits including Farm Heroes, Bubble Witch and Pet Rescue. We bring moments of magic to hundreds of millions of people every single day.
