No responsible gambling protection for players who need assistance staying in control. I was able to sign up, deposit and lose over £4000 before they got in touch to check on affordability. This is despite them being a sister site of a chain of casinos where I have limits in place. I try to stick to the same casinos and assumed the limits were there but they weren't and I got carried away. I did not withdraw once. I also showed them proof that I had asked Gamstop to be self excluded, I raised this all in a online message and an email and they haven't responded - just shut my account. Casinos have a duty of care and most of them have very high standards and protection in place for problem gamblers who get carried away - unfortunately I was not protected here and was left to deposit much larger amounts than I could afford. The fact they have not responded to my emails and online forms is just the icing on a bad cake. They had my money and aren't interested in hearing the damage their lack of protection has helped to cause.Update: April 2023… your response is not good enough King Casino. Your response did not protect me. I lost £4000 at your casino in a very short space of time, despite having already asked to be blocked from betting and having limits placed on your sister sites (which usually follow through to all sister casinos). Your claimed improved protection did not protect me and your response is over a year late.
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King Casino is a fully licensed and regulated online casino, operating under the strict guidelines of the UK Gambling Commission. This means that we meet the highest industry standards for security, fairness, and responsible gaming, giving our players complete confidence when they play with us.
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