TWe purchased an AEG cooker hood from Kingdom Appliances, which was described on their website as being in good condition with no markings. However, when it arrived, this was not the case. One of the chimney panels had a visible mark, and another had clearly been poorly spray painted, indicating a noticeable manufacturing defect. We raised our concerns with the delivery driver at the time, but were told to contact the office and sort it out with them. The driver then removed our old cooker hood for recycling and left.
When we contacted the company, we explained that the product did not match the description on their website. Not only was there a mark on one panel, another panel was clearly defective. The company offered £50 compensation, which we found completely inadequate as it would cost £134 to replace two panels. There was another identical model listed on their website with visible marks for £200 less, which we would have chosen had we been willing to accept such imperfections.
The compensation offered does not reflect the difference in value or the condition of the item we received. Moreover, their website said the delivery is free to most places in mainland UK. However, when we entered our postcode, which is in Lancaster in the north of the UK, we were charged £45 for delivery. Based on this experience, I would NOT purchase from this company again. I suggest you avoid them, they do not respect their customers and cannot be trusted.
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Kingdom Appliances have been trading since 1991 and have proudly established themselves as one of the UK's leading suppliers of discounted and 'graded' kitchen appliances. They specialise in the Electrolux group of brands which include AEG, Electrolux and Zanussi.
