I contacted Kingfisher Building Products Limited via telephone last week as I wanted to check if they could visit me home to check a damproofing course that was guaranteed by them. The dampcourse treatment was done in July 2010 with a 30 year guarantee. I explained that I had bought the house in the Autumn last year and had damp on my front wall, the lady I was speaking with asked if I had the original certificate and explained that I did. She then asked if I had transferred ownership from the previous owner, I explained I had just received all of the paperwork from my solicitor following the purchase of the house. She very smuggly then explained I had voided the guarantee as I had not registered the new ownership within 30 days of the sale. How can this be fair, when buying a house the paperwork can take months to get sorted and sent from one solicitor to another. I consider this very poor service and just a way of them getting out of any responsibilities they may have in the guarantee. To my mind a damp proof course guarantee with this company is not worth the paper it is written on.A very disgruntled and unhappy home owner.
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Welcome to Kingfisher Building Products, thank you for the opportunity to help you with your next project, large or small. All Kingfisher products are available from our Lakeland factory on NEXT DAY or 3 DAY service (std) to both trade and public.
As the manufacturer as well as retailer of our specialist paints, sealers, and coatings, we not only enjoy unparalleled knowledge of their unique formulations, but also their performance in a myriad of situations, collated over decades from our loyal customers. We gladly share that knowledge with you.
Unlike many vendors, we have a real telephone number (01229 869 100), with friendly people answering. There are no chatbots at Kingfisher! Since 1989 our emphasis has been on problem solving products which provide exceptional performance and value, backed up by Kingfisher’s renowned technical support and customer service.
With our heritage rooted in structural waterproofing, Kingfisher damp proof injection creams, basement tanking systems, damp proof paint, renovating plaster and liquid membranes provide a reliable & dry, blank canvas within which you can create your dream space.
For creative inspiration, our “Lakes & Fells” colour palette evokes the majesty of our home county of Cumbria, with tones and accents that blend seamlessly together in our outstanding “Weatherflex” exterior masonry coatings, and velvet finish “Thermapaint” anti-mould emulsions.
Wood is also safe in Kingfisher’s hands, with thousands of barn conversions and historic buildings protected using our HSE certified woodworm treatments, fungicide for dry rot, wood preservative and premium oil-based wood stain, K-X10.
Our bestselling “Interior Brick & Dust Sealer” is the gold standard protection for fireplaces and exposed feature walls, while “Extreme Climate” the incredibly hydrophobic water repellent, invisibly seals leaks in the most challenging building substrates including limestone, sandstone, and granite. It is also beloved of the roofing trade for chimney repairs!
There is a magic to creating great products that help people, which never loses its appeal, and we hope that you will enjoy using them to enhance your home, as much as we enjoy making them and supporting our customers.See more
