8FT tree is missing - not delivered as FedEx says. This is the response we get,As per our Lost Item Policy, we ask that you please fill out and submit the affidavit below, as well as provide a photo of a matching government-issued ID to the name/address on your order. As your order is above $500, please file and also submit a mandatory state police report.Once submitted, please allow a representative up to 24 business hours to review your claim and assist you with the next steps toward resolving the matter.Please note, that the required documentation must be submitted no later than December 2, 2024*. If after this date, your claim is no longer eligible to be reviewed by a King of Christmas representative.*So, their missing delivery is on their customers to show proof of no delivery. Worst customer service ever. Run!!!!
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