The worst customer service I have ever dealt with. (Not the people, but their procedures) The tree is beautiful. I spent way more than I should have, thinking it would last forever. Wrong! Bought it in Oct 2021 and by November 28, 2023 the top half was not lighting up. We were 6wks out from the 2 year warranty. For a product that was up for 8weeks they give a 2 year warranty and don't offer any other options to fix it. Not even if you wanted to pay to fix it. If you're thinking about buying a tree from this company I would recommend saving your money and going to Sam's or Costco. I was really disappointed because it was such a beautiful tree. Crazy how King of Christmas doesn't stand behind their work. I guess they know how bad it is too! : )
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