I purchased an open box prince flocked tree. No where did they said open box means old outdated model.The tree i received was an older model with foot pedal only no remote control.. 4 light settings instead of the 8 settings and for the different sections to light i have to look for the wire when it's advertised that it has power pole technology so it's supposed to light once you put the sections on.Called and emailed customer service multiple times they finally sent me out a new foot pedal that will give the 8 lighting settings and the remote. And the foot pedal isn't compatible with the tree that they sent me so it was an absolutely waste
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