User Buyer Beware!! I purchased one open box flocked tree Upon delivery, I immediately put it together and one lower branch on the tree is broken, it fell on the floor. I’ve emailed and called the company immediately the same day the tree was delivered. I’m being told via email and verbally by their customer service to “fix the branch and try to raise it back in place by bending it myself.” I was told to take pictures and video which I did. They send me a pin to resolve the issue that did not work. They ended up sending me part A of the tree. I had to wait for the part to be delivered once again. Once the part was delivered I put up the tree together. Now the top part doesn’t light up. They send me a video to trouble shoot the tree. I follow directions and send pictures. That did not resolve the issue. I was send another video to trouble shoot the tree once again to make sure I did connect the tree wrong. That did not work. I am now waiting for customer service to reply once again. It’s been past two weeks since I bought the tree going back and forth with them. I spoke to a supervisor, I did not agree to purchase a defected/broken tree but because it was an “open box” item, they are refusing to exchange, replace or refund me for their mistake of shipping out a used, broken, defective item. So now I am stuck paying for a broken “open box” tree. Lesson learned. Do not purchase anything from King Of Christmas You’ll regret it! I am working on calling the news. Worst company ever.
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