User Buyer Beware!! I purchased 2 open box trees. One flocked and one not. Upon delivery, I immediately put it together and the lower branch on the flocked tree is broken, hanging way lower than the rest of the tree and hanging on by a thread. One branch has a pink stain and had a thick gray piece of yarn stuck to it. I’ve emailed and called the company twice. I’m being told via email and verbally by their customer service to “fix the branch and try to raise it back in place by bending it myself.” I did not agree to purchase a defected/broken tree but because it was an “open box” item, they are refusing to exchange, replace or refund me for their mistake of shipping out a used, broken item. So now the customer is stuck paying for a broken tree. Guess this is how they get you when they sell crappy open box items. Lesson learned. Do not purchase anything from the store. You’ll regret it!
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