Purchased a tree a year ago. Yes, customer service told me, still under warranty. I barely was able to accomplish the troubleshooting. I’m partially disabled and use a cane and walker. Sent them requested photos. They determined the center pole was the problem. BEFore they would send a replacement, I had to donate the tree, and a receipt on letterhead and send it to them. I called and explained my disability and they told me to get a neighbor to bring it out to the garage and call somewhere to pick it up. Then I send the receipt and would get a replacement tree. Took off the top and almost fell. Asked where this information is located in their warranty and they said there are a lot of different documents. Buyer beware. Buy a tree from anywhere else. Furthermore, why do they feel nonprofits and charities want people to have broken trees? Do marginalized people deserve a broken tree? So annoyed and they have been so profit over people. If I wait for a donation truck to pick it up, it would be January.
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