We usually set up our tree early November. As soon as we put the tree together it was not lighting. We called troubleshooting and they send you a few hoops and photos needed and then 24-48 hours you think they are solving and sending replacement parts. A week later we get a box of tree pieces that are incorrect. Call back. Need another 24-48 hours to investigate. but , yep they screwed up so here we go again.Takes another few days to ship the box and lo and behold, we finally get it 12/18Now we are 3-4 weeks into this ordeal. And guess what. Does it work? Is it correct? No.So i called yesterday and they need, you guess it, 24-48 hours to investigate. I Call back today and they say give them another 24 hours. Well will they expedite shipping of parts ? “No we don’t do that.”So basically i need to buy a tree elsewhere in stock 7 days before Xmas, eat the money bc they take days and weeks to get things handled??
Claim your business profile now and gain access to all features and respond to customer reviews.
