I accidentally created an account with the wrong email by putting in .coms instead of .com. I couldn't change it in the profile settings to complete the verification, so I made a new account and verified it. After making a purchase, I won 100 dollars. However, when I tried to redeem it, I was informed that my account was closed due to having multiple accounts. I explained the situation, and while they acknowledged it was a mistake and reactivated my account, they refused to let me redeem my winnings. They said I could make more purchases and redeem future wins, but it feels like a complete scam. If they recognize the mistake and reactivate the account, why wouldn't they honor the win? I didn't cheat; their system simply wouldn't allow me to correct the email for verification.
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