Our experience with the Welling branch of Kip McGrath left our family disappointed and frustrated. The focus seemed to be more on payment than on my son’s learning or progress.My son was initially enrolled in group classes to prepare for the 11+ exam. Although we received positive feedback, we saw little meaningful progress at home. We then moved to the more expensive one-to-one online tuition, expecting more focused support. However, this did not reflect our experience. With either me or my husband present during lessons, it was clear that the sessions were not genuinely one-to-one. My son was often left working independently, with limited tutor interaction, and the tutor’s attention did not appear to be solely on him.I decided to stop the tuition due to my financial situation after being informed that my job was at risk of redundancy. I explained this and requested to end the lessons, also raising concerns about the quality of the service. These concerns were not addressed, and the response felt dismissive.I was told that a two-week notice period applied and that payment was required for two additional lessons, despite my concerns and decision to stop. The tone of the correspondence that followed was aggressive and unprofessional, focused on debt collection rather than my child’s learning. References to potential credit score consequences felt particularly inappropriate and intimidating in the circumstances.Overall, this experience gave the impression that concerns about the quality of tuition were not taken seriously once payment was in question. Based on our experience, I would not recommend this branch to parents seeking genuinely individual, child-focused support.
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If you suspect your child needs additional tuition in maths or English, Kip McGrath’s fully qualified teachers are well placed to advise you. We offer tutoring to both primary and secondary school aged students in multiple areas of their school studies...
