I purchased an item from them last week, and we wish to return it in the original packaging still sealed.Upon logging in to my account, orders, “return items”, away I go.The only problem is that when it asks me for my email, the email box is already populated with my partially correct email, although displays a few wrong characters such as the % sign.Whilst I would think all good, I highlight it with the mouse cursor and attempt to delete it. This operation does not work. My incorrect email that is populated in the box is fixed and locked.Hence when I continue, it returns a “this email is not recognized”.This is highly suspicious and deceiving to the public, no doubt in order to detract users from continuing to return.I tried their chat but of course, no option for refund help or order numbers from their auto robot chatter.Their emails to users and website has a massive amount of tracking and they are heavily into advertising.I will now pursue this with vigor and steer clear from them in the future.
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