Wife ordered an appliance in mid December. Subsequently received an advice that it was given to Aust Post on 27 December. She rang Kitchenaid on 16 January (on hold for 40 minutes!) to advise no item received. Customer Service advised that it will be monitored and if they see that it is not received here by 19 January they will despatch another appliance. It is now 25 January - NO APPLIANCE, NO COMMUNICATION FROM KITCHENAID - REALLY POOR SERVICE!! She has rung them 3 times - got a different person and a different story each time.
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