I am incredibly frustrated with the service I have received from KitchenAid after purchasing the Artisan Kettle and 2-slice toaster to complement our dream kitchen. Initially, I was thrilled with the bundle deal and the products looked beautiful upon arrival. However, our excitement turned into disappointment when we realized that the right-hand slice of the toaster was not toasting one side of the bread.Upon contacting the workshop number provided, I was informed that the toaster was within the warranty period, and they would replace it without any hassle. But my experience took a nosedive when I reached the customer care number. The person who attended to me seemed disinterested and stated that I had to send the faulty toaster back and then reorder a new one. This was problematic because the bundle deal I originally got was an excellent offer, and reordering the toaster separately would cost me more.After much back-and-forth with different representatives, I was told that they could offer me a 20% discount on a new toaster purchase. Reluctantly, I agreed, but even with the discount, I was still out of pocket. When I attempted to get this sorted with the assistance of another representative, I faced even more frustration. She made an error with the return label, which listed my address as the delivery address. When I brought this up, she failed to provide any real solution, and it felt like I was going in circles.The lack of options and the inability to speak to a manager added to my frustration. I tried to escalate the issue, but apparently, there were no managers available, and the team coach was only accessible online. Despite requesting a callback, I never received one.When I returned to the workshop team, they seemed uninterested in addressing the issue and suggested that the problem might not even be a fault but a design flaw. To add insult to injury, they indicated that no recall or rectification would take place.At this point, I feel like my only option is to send back both the kettle and toaster, which is a major inconvenience, considering there's nothing wrong with the kettle. All I wanted was a working toaster, and I'm disappointed that KitchenAid refuses to address this issue properly.This experience has left me with a sour taste, and I'm not inclined to repurchase from KitchenAid or recommend their products to others. I had hoped for a straightforward resolution, but it seems like KitchenAid has decided that I should be content with only one side of toast toasted.
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