Do not buy anything from this company. They charge £50-£100 for majority of their abayas but their quality is really bad. Half their beads are missing, threads are loose so more beads fall off and after 1 wear half your abayas beads are all falling off. I contacted them regarding this and they decided to respond back saying they ‘flagged’ my email and will no longer be contacting me. (Just because I contacted them regarding the poor quality of their abaya).
They said it’s product misuse when it’s clearly not, it’s clearly manufacturing defects which I have recorded proof of as this company doesn’t like to deal with or except their products being faulty. This has been a common issue amongst my family and friends who have also ordered from kiyamah abayas.
Regarding my recent order with them I returned both items worth £163.99 back to them due to it being faulty and one of the abayas design is completely different to what they advertised on their website. They refuse to help me with this issue or give my refund back even after I have returned the items back to them and they have received it. Instead they told me to ‘contact my bank’. They do this purposely as they know some people don’t know how to get a Refund through their banks and in that way they get to keep our money.
Terrible customer service especially being an Islamic company! Very disappointing.
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