I purchased a dress from Kleed Kimonos this summer and returned it within the required deadline, but still haven't received a refund. I returned the dress because the sizing was off and the cut was not flattering. They confirmed that they received the dress I had returned, but only after I inquired about it at the beginning of September and said my refund would take 30 days to process. When I didn't receive the money within the stated deadline I contacted them again and was told they had issues with their bank, but it should be processed shortly. It wasn't. In October I contacted them again and was offered to be sent another product because they still have issues with the bank. I refused and explained I cannot repurchase from the company if I didn't like the product the first time round and especially not if they did not honour their own business policies. On October 21 I received the information that my refund was processed. I was also charged a five-euro refund fee, which is a first for me. However, the money never reached my credit card. I waited two billing cycles just in case and finally decided to escalate the case with my credit card company a couple of weeks ago. Even if I manage to get my money back, which is still not sure, and not taking into account the time I wasted to encourage them to honour what they clearly state on their website, with shipping and handling charges that I had to pay both ways and the refund fee they charge, just the ancillary costs of this order are in the vicinity of 35-40 euros. I cannot recommend purchasing from this company as their return and refund policy does not seem to work.
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