I am very disappointed with this company.I contacted customer support before placing my order to ask whether I could still receive the promised free gift (kimono/dress/kaftan) even though the promotion deadline had just passed. They replied promptly and clearly confirmed that I should place the order and send the order number, and that I would receive the free gift.After placing the order, I received:a low-quality kimono that does not meet expectations, andinstead of the promised free kimono/dress/kaftan, I received an unsuitable item resembling sleepwear, which was never mentioned or agreed upon.Since receiving the package, I have sent multiple emails requesting clarification and return instructions. None of these emails have been answered.It is very disappointing that customer support was responsive only before the purchase, but completely unresponsive after payment was made.I am now exercising my legal right of withdrawal within the 14-day period, yet communication remains impossible.Based on my experience:misleading promotional promisespoor product qualityand lack of after-sales supportI cannot recommend this company.
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