Hellish experience kleinanzeigen.de gone through to make a purchase of an electric guitar (Epiphone Slash Vermillion Burst Les Paul) and seems typical of this company. It passed the buck to OPP (Online Payment Platform) who supposedly insures your purchase. I lost almost 270 euros because nowhere did I read on Kleinanzeigen.de a *warning that if I paid the seller using the friend payment button instead of store or business button I could not receive a refund* even though it was blatant the seller was a scammer as he immediately shut his page down after I sent the money through PayPal. All three passed the buck saying it was the other's responsibility. Here we have an established company Kleinanzeigen.de allowing a first time seller to be paid before there is confirmation that they even shipped the item let alone had a real item to sell (electric guitar). They sent me to OPP - Online Payment Platform as my purchase was supposed to be covered under their insurance plan which I paid for at checkout with kleinanzeigen.de. But OPP said they needed authorization by kleinanzeigen.de to reimburse me. Then kleinanzeigen.de so called "customer service" used the excuse that I picked the wrong payment button even though the seller directed me to send it via "friend." I had never used kleinanzeigen.de before and there were definitely no warnings written anywhere noticeable. He wasn't a store; he was a private seller and it seemed logical that his instructions to send payment using "friend" button made sense. Immediately after they received my payment it showed on screen "no longer active" - "account closed." So this is how you treat a buyer? You allow a scammer to walk away with the buyer's money based on a flimsy excuse that I pressed the wrong button???? How dare you! My first experience using kleinanzeigen.de not only left me with a bad taste in my mouth but also without my money. No guitar and no money. Thanks a lot kleinanzeigen.de and OPP Online Payment Platform. So now I'm giving everyone fair warning....***DO NOT USE kleinanzeigen.de nor OPP*** to purchase any items and/or pay for fake insurance. Pitiful companies both and they will probably send a "Dear John" message to say how sorry they are I had such a terrible experience. How about you just return my money I lost using your inferior selling site kleinanzeigen.de customer service????? Look at their ratings.....could they go any lower? Ratings like this mean they are scammers!
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