I used to exclusively buy tools from this brand due to their warranty reputation. However, when I tried to claim a warranty on a pair of channel locks that broke after just six months, the customer service informed me that without a receipt, they could not replace it. Other brands like Milwaukee and Stanley would replace items without a receipt. I won't purchase from this brand again due to their lack of warranty support.
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Klein Tools is an American company based in Lincolnshire, Illinois that manufactures hand tools.
