I read on their website, 'cats and dogs can travel in the cabin to Europe, book the ticket then inform the airline your pet is travelling'. i did this and was told i couldn't travel to the UK with the pet, they wouldn't refund my ticket based on misleading ie LYING information on their website. The customer service was shocking, I tried all avenues to get a refund and was met with more bs. I actually hate this company for adding to my stress in this situation of trying to take my street rescue cat back home.
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