This Company that prides itself on customer Service is shocking.We booked a return ticket to South Africa on the 14th November 2025. From Dublin Airport to transfer onto a KLM flight day light flight to JNB.We were in transit to the airport when we unexpectedly got a message via their app that our main flight was cancelled no reason given. We were then put into a state of suspended anticipation. Having to turn around and cancel or further bookings . Avis rent a car accommodation etc. One big domino effect. Later came back to us with an alternative booking to get to our destination on a Sunday night two days later. A whole weekend lost. After hours of negotiations we managed to get on a flight overnight British airways all delayed transfers were missed and it all went to pieces. I had flown with KLM for many years but this broke the camels back. Blue card and prestige cards what a pointless experience. They offered us a free snack at the airport. Give us break. Never Fly with them again. You mean nothing to them . If shit could fly . KLM your first stop.
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