My husband book us a trip with KLM from Manchester to Amsterdam for my birthday. He paid for seat selection for both of us to sit together. A week before we were due to leave, we got an e-mail saying they had changed planes, and now our seats were no longer together. He emailed them back and we got our seats together once again. This happend a second time, with the same outcome. Our flights went well, and the staff were accommodating. On our return flight home, my husband brand new suitcase was badly damaged. He e-mailed KLM and received an automated response, saying they had recieved his e-mail. This was nearly two weeks ago, and he still hasn't received a response.
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