Deceptive, overpriced, and deeply disappointing - avoid KLMWe purchased a roundtrip flight from Berlin to Amsterdam for around €450 and even paid extra to select our seats. Due to a serious family illness (cancer), my partner needed to consider skipping the outbound flight and only using the return.To avoid any issues, we contacted KLM customer service beforehand and were told that reactivating the return flight would be fine - for an additional €150. We paid the fee in good faith.However, when we arrived at the airport, KLM informed us that my partner's seat had in fact been sold to someone else. Their "solution"? A token €75 compensation and placing her on a flight two hours later.So, to summarise:• We paid €450 for flights + seat selection.• We paid €150 more for "reactivation."• KLM still sold my partner's seat.• We were given €75 in return for the inconvenience.This is not just poor service - it feels misleading and exploitative. At such a high price point, with such serious personal circumstances, the least one would expect is honesty and reliability. KLM failed on both counts.After all this hassle, KLM managed to miss loading my partner‘s luggage on the plane. 10/10 of all possible screw-ups. Thanks, KLM.Will definitely not fly with KLM again.
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