This was my first experience with the airline and it may very well be my last. My initial flights from the UK to Sweden before Christmas were fantastic. The flights were comfortable, the service was top-notch, and I appreciated the complimentary sandwich and wifi. They provided excellent baggage options for basic flights, which was perfect for a solo traveler looking to save money. However, my return journey was a different story...
I received a text notifying me that my flight was canceled just as I was arriving at the airport. The flight status boards in Stockholm still showed my flight as departing. I attempted to locate a staff member but found none. When I called the number listed on the app, I was informed they were closed for the weekend. I then tried reaching out via Whatsapp and Messenger as directed, but after 11 days, I have yet to receive a response on either platform. I continued to monitor my flight, which was NOT canceled; I was simply removed from it and left alone in Stockholm without any communication. I was rebooked onto a Monday morning flight, 48 hours after my original booking. The airline failed to contact me to arrange accommodation, which is typically required, and I wasn't provided a food voucher for the significant delay. Consequently, I had to make my own arrangements at my own cost, with no assistance from the airline and no way to reach them. I ended up spending extra money to book a flight with another airline from a different airport. I'm still waiting for a response from the airline and have not received any refund.
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