The app indicated that my booking was “awaiting payment” with a strict deadline, yet it failed to provide any payment link, banking information, or clear guidance on how to finalize the payment.
When the scheduled payment did not go through, the app merely displayed a countdown timer with no options for the user to take action. There was no “pay now” button, no possibility to retry the payment, and no clarification on what “offline payment” entails.
This situation risks cancellations even when users are prepared to pay. A booking platform should never impose a payment requirement without offering a working payment method.
Extremely poor user experience and unacceptable for a travel app managing real money and time-sensitive reservations.
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