Under no circumstances should you use Booking.com or Klook in Japan. They're illegal in Japan. I bought a ticket for Tokyo Disney via Klook on Booking.com, but they mistakenly sent me a junior ticket.
I didn't realize it because you always trust service providers, and when I arrived at Disney, I realized they had sent me the wrong ticket. There are no physical ticket offices in Japan; everything is done online through authorized agents.
I was then directed to an office, where I was told the ticket was invalid because it was for a junior ticket and I was an adult. I asked them to help me change the ticket from junior to adult, offering to pay the difference, and that's where the problems started. Booking.com and Klook are NOT authorized to sell Disney tickets, so Disney can't do anything about it. In other words, Booking.com and Klook are illegal companies in Japan.
That's right. I was told the only way to resolve the situation was through the agency itself, but since Booking.com and Klook don't operate in Japan, there's no phone number. The only way is through their website by sending an email, which took forever to get a response. They said they bought the tickets from an intermediary, and there's nothing they can do. In other words, Booking.com and Klook are washing their hands of it.
In the end, almost $100 USD was wasted, nobody takes responsibility, nobody helps at all, and customer service is nonexistent.
Disney told me that I've never bought anything through Booking.com or Klook in Japan under any circumstances because they aren't licensed to operate there. They buy services from Japanese agents as intermediaries, so they can't resolve any problems. This applies to hotels, plane tickets, tours, trains, etc.
Don't fall for it. A plane or train ticket is incorrectly issued, and there's no solution. Simply buy a new ticket and then complain to them well in advance, as they never respond.
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