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Dear Klook Customer Support Team, I am writing regarding my hotel reservation booked through Klook

Dear Klook Customer Support Team,

I am writing regarding my hotel reservation booked through Klook on February 4, 2026.

At the time of booking, I mistakenly selected the incorrect stay dates (February 6–7 instead of February 5–6). I realized the error immediately upon confirmation and contacted Klook within approximately 30 minutes to request assistance.

This was an immediate clerical booking error, not a change of mind, and the stay has not yet occurred. Due to the urgency of the situation and the lack of resolution, I was required to book another room separately for the correct dates.

I also contacted the hotel directly, and they confirmed that they are unable to make any changes or cancellations unless coordinated by Klook. The hotel further advised that they have not received any formal request or communication from Klook regarding my booking, despite being informed that a formal letter had already been sent.

Since reporting the error, I have spent several hours communicating with Klook through chat support and contacting the hotel by phone. Despite my immediate notice and repeated follow-ups, no resolution has been provided. I have only been advised to wait, without any confirmation of action taken.

Given that:
• The booking error was reported within 30 minutes of confirmation
• The service has not been used
• The hotel is willing but unable to act without Klook’s coordination
• I was forced to secure alternative accommodation due to the delay
• No reasonable resolution has been provided despite timely notice

I am respectfully requesting the cancellation of this booking and a full refund, given that this was an immediately reported booking error and the service has not been used.

I hope this matter can be resolved promptly. Otherwise, I will need to escalate this issue further due to the lack of resolution despite immediate reporting.

Thank you for your attention. I look forward to your response.

Sincerely,
Frances Antonio

Date of experience: Feb 05, 2026