I booked a 7.5 hour small group tour to Marble Mountains and My Son sanctuary in Vietnam. Without notice or apology the operator decided to combine our tour with another one resulting in an additional 4 hours of driving turning a 2-site visit into an 11.5 hour experience consisting largely of driving in a minibus. The guide was really an escort just telling us where to go and had little to offer, in poor English. Klook customer support don’t really care about the customer’s experience; they side with the operator’s view that the itinerary was delivered and they’ll ’remind their guide’ to do better. Pathetic. I’d suggest you find another platform if you want to get what was advertised and what you pay for.
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