The customer service here operates on a template basis. I attempted to cancel my order just two hours after placing it on a Sunday due to a change of mind. Even though it was dispatched on Monday, I received a response later stating it was too late to cancel once it had been sent out (perhaps a check before processing would be helpful?). No problem, I requested the return procedure and received an address a few days later along with vague instructions asking me to specify what was wrong with the item. It was clear that no one had actually read my email. I returned the item with my reference number, as that seemed to be all they needed. I provided tracking information and waited for it to be delivered. Success! But now, the company is ignoring me, essentially holding my refund hostage. It's a strange situation, but okay. They are failing at the basics of customer service and communication. I'm looking forward to their next message, which will likely be a request to rate their service instead of addressing my concerns.
Claim your business profile now and gain access to all features and respond to customer reviews.
We are experts in crafting the perfect chocolate drink for you - a process we call 'Knoopology'. In our stores we serve over 20 different percentage chocolates as hot chocolates, milkshakes, iced chocolates and mochas, as well as coffee and accompaniments.
