I ordered my remote on December 2nd, and it still hasn't shipped. I've contacted customer support several times and keep being told someone will 'check with the internal team.' No one can provide a timeline or actual solution. I asked to cancel the order and get a replacement, but was told I can't do that until the investigation is complete. Meanwhile, my money is being held with no explanation or resolution, which is unacceptable. I've confirmed on forums that this issue is affecting multiple customers, so it's clearly not isolated. To make things worse, I received a promotional message the next day claiming the remote is still in stock—clearly untrue since my order hasn't shipped. I had to reach out to several customer service reps daily until one finally took action. I never got written confirmation of the refund or credit to my account. As a paying member, this experience has been incredibly frustrating. I won't be making any future purchases.
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