I enjoy my device, but unfortunately, pixels started malfunctioning after 11 months. Initially, they were reluctant to replace it due to pixelation but offered to connect me with a company for screen replacement. I expressed my desire to remain a customer but not if the reader was replaced. They agreed to replace it, which would take 2 to 3 weeks. However, the replacement was incorrect. I received a different model and was informed it would take another 3 weeks to get the correct one. It’s frustrating that they couldn’t resolve their mistake more quickly. It will be 6 weeks since returning the faulty device before I receive the correct replacement. At this point, I’m considering switching to a competitor.
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