My issue was a bit frustrating, but they handled it exceptionally well. I wanted to purchase a subscription for someone and thought a gift card would work, but it couldn't. I needed my money back to give it to them. When I reached out to customer support, I started with a chatbot, but it quickly connected me to a person at 9:30 on a Saturday night! They listened and said they would escalate it, promising to contact me within 2-4 days. Later that night, I received an email confirming my refund was processed and would appear within 3-6 days. I even got an email from my bank confirming receipt of the refund. I believe the representative must have worked on my issue after our chat because everything was resolved within HOURS! Amazing customer service. Thank you!
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