Extremely concerning experience with Kogan Mobile; not just poor service, but serious security issues.During a recent support call, I completed identity verification and the representative clearly confirmed my details (including my date of birth) were correct. However, partway through the same call, she suddenly claimed my date of birth was “incorrect” and refused to proceed.This means that in a single conversation, my identity was both accepted and rejected using the exact same information. That raises major concerns about how their verification process actually works, and whether customer accounts are being handled securely or consistently.As a result of this situation, I am now locked out of my own account because they say the email and date of birth on file is “wrong,” leaving me unable to access my service or even transfer my number to another provider.On top of that, the representative was dismissive, repeatedly interrupted me, and refused to provide clear answers.This is a worrying lack of reliable identity and account security processes. I will be switching providers as soon as I am able to regain access to my account.
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