I am extremely disappointed with the way this issue has been handled so far. Activating a SIM should be so easy to do but yet they keep asking me to verify my ID. It's like being stuck in an infinite loop.I have been repeatedly passed between support channels without any meaningful progress. Despite verifying my identity multiple times, I am continually sent back to the care team and asked to repeat the same process. This is now the fourth time I have been asked to verify my identity for the same unresolved issue.At this point, it is unclear when this process will end or when any real effort will be made to resolve the problem. I am paying for a service that is not functioning, and the ongoing delays and lack of accountability are unacceptable. I've had this account for 7mths. I guess they are just waiting for the time to run out.
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