The shoes themselves aren’t bad. I’ve bought them a few times before. But after the company closed all physical stores in the US and switched to online, the service got noticeably worse.
My size is 11, and it is never in stock. This makes no sense. Now you manage inventory from a central warehouse instead of multiple stores, so why can’t you keep common sizes available? It looks like basic stock management is failing.
Another thing I really hate is the email spam. Once you create an account, they start flooding your inbox with constant promo emails. Nobody asked for this. I had to set up filters just to delete this garbage automatically. That’s not marketing, that’s disrespect to customers.
The product might still be decent, but the overall experience has become frustrating and careless.
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Koio Collective is a luxury leather goods brand. Our sneakers are handcrafted in Italy to combine modern design, finest materials, and century old techniques.
