They made a cheap product, with a quality I’d expect from a dollar store and sold it x10. My direct email to them on my experience:1. First mark up the item so that you gain +70-80% profit, and avoid telling the customer the product is from China worth $3 at best. Customers fall for your pretend to be western trap and buy the product anyway - Sept 5th 7:48pm EST2. Receive customer request to cancel the order - Sept 5th 8:39pm EST (only 30mins later)3. Delay to respond to a customer’s email in a timely manner, but agree to refund when they followed up, and then don’t actually do it - Sept 9th 10:07am EST4. Emailed back and made excuse that it’s too late for them to cancel, as the product has already left the port - Sept 15th 1:33am EST5. Instruct customer to refuse to accept the package but they CANT because the package does not require signature and is left at the doorstep - Sept 15th 7:44am EST6. Punt the full responsibility on the customer now and have them pay for the refund and hope the customer doesn’t go through the trouble…Sept 16 10:As expected, even though the package was sent to me via Mississauga, I have to return it to China, costs $12. They’ve also said that it’s at their discretion once they receive it whether they will accept the return. Now it’s a game of probability since the product cost $50.I opened the package, and it’s such a tacky plastic gadget. Would attach photos if I could but, this company is great at marketing up. They pretend to have great customer service but not accountable when put to the test.
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