Our recent visit to the mobile store at Market Mall in Calgary was incredibly frustrating and left us feeling very upset. I specifically went in due to an exclusive offer I received. What should have been a straightforward visit turned into one of the worst customer service experiences we’ve encountered. There were several representatives in the store, all engaged in conversation with each other. It was clear that customers were a nuisance to them. Upon our arrival, the staff appeared annoyed and reluctant to assist—except for one gentleman in glasses who made some effort to help. When I presented the email offer, the staff outright dismissed it, claiming it was a scam and not from the company. They showed no interest in verifying it and spoke to us in a condescending tone. I had to call customer service myself to have them confirm directly to the store representative that the email was valid. The employee we interacted with was extremely rude and dismissive throughout. Her tone, attitude, and lack of professionalism were shocking. We felt insulted and disrespected. No customer should be treated this way. When I requested the manager’s contact details to file a complaint, it was denied. Instead, I was told to return “when the manager is in the store.” That response alone reflects poorly on the culture at this location. This store urgently needs oversight. Management should review surveillance footage, address staff behavior, and implement proper customer service training. This experience has severely damaged our trust in this location, and we will be taking further action.
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