Very disappointed with Koodo’s customer service.
I was charged $18 for Device Care on two phone lines without my permission. My plan is only $30 per month, so being billed $134 for two phone numbers after just over one month is completely unreasonable.
On Dec 31, 2025, I already paid when activating my two lines and I have receipts with authorization numbers. However, the customer service representative Jeaneth said she could not find my payment and refused to apply it to my first bill.
I spent over 2 hours speaking with customer service and nothing was resolved. I am now reporting this issue to my bank to get my money back, as Koodo failed to take responsibility. This experience makes me feel that Koodo does not care about its customers. I am seriously considering switching to another carrier.
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