Ordered a monitor on 1st January for son’s birthday on the 9th. First red flag was no email to confirm my order. Got the order number from my online account and emailed 2 days later to ask about the order as the tracking says ‘awaiting information’. They said it will be dispatched tomorrow. 2 days on and I chase them again, only to be told 2-3 more days! I’m not holding out much hope of it arriving and will probably have to ask my credit card company to chargeback the money. Although they respond quickly, they don’t really offer any explanation or apology for the hold-up. Will not use this company again.
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