There were some issues with the saber when I bought a floor display model at the Phoenix Fan Fusion event. I also think the person helping me at the booth wasn't fully informed of what should be included in the purchase. There was no manual, no extra screws. So there was some back-and-forth and eventually I had a manfunctioning core replaced (display models, amirite?). The process and communication for that replacement was smooth and polite. The new core works perfectly. Very good solid saber.
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