Your latest response, claiming my comment is "a shame," is not only dismissive but also offensive. It is ludicrous that a company supposedly dedicated to integrity and compliance would handle a serious matter so flippantly. Kortana's approach seems more befitting of a company run by a bunch of Teenage/20-year-olds rather than a professional trading platform.I am a man of integrity in my late 50s, with an extensive background as a former Global Head of Fraud Risk Compliance in a renowned top 5 Global Bank. Your repeated assertions that I violated the third-party account management rule are unfounded and have still not been substantiated with any evidence, despite my numerous emails requesting such proof.Your response continues to sidestep the core issues I raised:1. Lack of Evidence: You have yet to provide any concrete technical logs with dates that demonstrate my account was accessed by multiple traders. Repeatedly claiming that my IP is associated with other accounts without presenting any tangible evidence is baseless and irresponsible.2. Ignored Communications: My numerous emails offering detailed proof of my trades, including screenshots from my computer and associated notes, have gone unanswered. Your claim that you are available for further clarification via live chat is farcical, considering your consistent failure to respond to my emails.3. Questionable Integrity of Compliance: A Compliance department that does not validate its findings with clear evidence or engage in transparent communication is a sham. Your refusal to provide the requested evidence and your dismissive public responses suggest a deliberate attempt to evade accountability.4. Misrepresentation and Insult: Your claim that my comment is "a shame" and your continued insistence that I do not understand the rules are both inaccurate and insulting. I have meticulously followed all guidelines, and my adherence can be verified by the extensive documentation I maintain. To be told by your team that I infringed upon my account without being shown any evidence is an affront to my professional integrity.Additionally, the positive reviews about Kortana on Trustpilot are obviously fabricated, filled with poorly made-up standard lines, often the first and only review by those individuals. It is clear to anyone with common sense that these are fake reviews, and I sincerely hope Trustpilot can filter out these concocted reviews.Your statement that Kortana is a responsible, transparent, and fair company is contradicted by your actions in my case. I strongly advise that you re-evaluate my account with the evidence I have offered. I reiterate that I will only remove my negative review and refrain from taking further action if Kortanafx honours my payout promptly and proves that they are prop firm who can be relied on. Until then, I remain deeply dissatisfied with your service and will continue to warn others about my experience.
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